this all changed after trying to get cable fitted to the new address, the customer care told me it is not a cable area even though cable services are available to half the houses on the street !!!

they point blank refuse to shove a cable through the already fitted conduits and connect to their green box half way down the street.
how much can it cost to poke a cable down a tube and join into the main cable ? they have totally shown their contempt for a loyal customer who wants their services which has infuriated me !

it appears virgin media as a company is a total shambles when it comes to dealing with customers and customer enquiries and for the customer care team to say they dont care they loose customers is to my thinking a very poor way of running a company ! i wonder what the CEO will think when i ask why this is the service it gives to customers who have been very loyal to virgin even after the virgin media cut some of the tv services like the sky channels but didnt cut the cost of the tv packages.

i dont hold my breath on getting a resonable response from any one at virgin media group.

dont suppose any one has a contact address for richard branson ? lol

Dear Mr. Berkett
It is with great disgust that I am writing to you
Up until recently I was having reasonably priced bills.
However, when I reported the fact that my modem was constantly disconnecting and running at less than half quoted speeds ( it had always done this but I did not know it was at fault), one of your Indian colleagues decided to take it upon himself to remove all my discounts at the same time he ordered the replacement modem, I did not find this out until I had my bill.
This member of staff had no right to make any changes to my package and was in breach of contract.
I then spoke to a virgin representative, Richard Pape who told me that it would be ok and that he would recalculate my bill and send me a new one for not more than £45.50, I decided to pay that amount by telephone so I would not be in trouble, I thought this would be the last of this nonsense?
Like hell it was!
The next bill rolls in £77 odd, how could this be, Richard told me he would sort this! Couldn’t be bothered, could he? the lies just started
I then spoke to Toni Wardle who seemed very sympathetic and helpful, she told me that the person who changed my tariff had no right to do that and she would escalate the matter to her manager, Jamie Pemberton and that I would receive a call the next day, I ensured that she had my numbers, no one ever called, I waited days!
During my conversation, which I have recorded, Toni told me that I was on mates rates, I asked her if I would be paying the same mates rates and if she could guarantee that I would be paying the same amount, she said yes, so registered with virginmedia online to check, nothing was done, what a surprise! No change there!
I then spoke to yet another lying rep, Jeff Warrall who told me that Toni was lying and she should not have told me that she would resume my discount and tariff, I explained the situation but he would not help me, he said that he would credit my account with £3o to account for the late payment charge and the change in price, I checked the virginmedia site, nothing was done, out of desperation I paid the balance minus the £30
During my conversation with Jeff I asked him to review what I had said and read what was my account, he could not tell me as he did not take notes while I was talking and told me that he would do so retrospectively, how ridiculous! This person expected to remember an extensive conversation!
The fact of the matter is that he, like others, did not intend of being helpful and just wanted me to go away with the littlest amount of effort!
I even explained that I was going to escalate matters to the relevant authorities, this wasn’t even taken into consideration, I was left none the wiser and still in the same place.
It is abundantly clear from the thousands of other unhappy customers that virgin media does not care one bit about its clients.
I have quite simply had enough!
Should I not require an adequate resolution from virgin media, I will have no option to bring the matter to the ombudsman in London, trading standards, the ferret, x-ray and watchdog, yes, I know them all, I am also prepared to meet them outside your Swansea branch!!
I also own a large estate car and a lot of printable magnetic plates which I will use to tell my story to everyone who sees it, I travel approximately 35000 miles a year so that’s a lot of negative advertising.
I am respectfully asking you to launch a full investigation and retrain all the members of staff I have spoken to and honor Toni Wardle’s promise of resuming my original tariff and leave me well alone for the foreseeable future.

Disgusted

Pete Thomas