Friday, December 19th, 2008

While I was waiting in a queue at the Post Office, I was remembered something I thought while waiting in a queue on the phone to BT.  If there are fewer people serving at the desks or answering the phones and more people in the queues, and this becomes the norm, the people queueing will come to think of their time speaking with a cashier/representative as extremely valuable indeed.  No-one wants to have to re-join the queue and start again.  Having spent all that time waiting they now want to get everything off their chest and sorted out in this exchange and be done with it.